Practice Test 1

Passage 1:

Peninsula Office Supplies and Equipment
105978 Rutherford Drive, Suite 110
Greensboro, RI 45790

Invoice No. 1078
Date: November 10
Ship date: November 15
 

The above amount has been charged to your credit card.
Thank you for doing business with us

Passage 2: 

November 21
Customer Service Department
Peninsula Office Supplies and Equipment
105978 Rutherford Drive, Suite 110
Greensboro, RI 45790

Dear Customer Service:

On November 18, we received a shipment of office furniture and equipment from your company. Unfortunately, the items we received were not the same as the items we ordered. I am enclosing a copy of the bill so that you can see exactly what was delivered to us. We did order a computer stand, but requested model D, which is half the price of model B. We also  asked for only one desk chair, and we didn’t order any paper cutters at all. At least the watercooler was correct.

I have tried calling your Customer Service number repeatedly, but the line is always busy. Several attempts at emailing have also resulted in no response. Please let me know how we can return the office furniture which was erroneously delivered and receive instead the furniture that we actually ordered. I would like to resolve this matter as quickly as possible.

Sincerely yours,
J.J. Simpson
Office Manager